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Shipping & Returns

Returns Policy

You may return most new, unopened items within 45 days of delivery for a full refund. An extension to 60 days can be granted in special circumstances.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

AS Research, LLC retains a total guarantee of customer satisfaction on all AS Research products. If you, the customer, are unhappy with the product for any reason, you can return the unused bottle for a full refund of the purchase price minus shipping and handling.

To obtain your refund, you must do the following:

Call us at 1-866-869-5392, Mon-Fri: 9am - 5pm Eastern Time (US).

You will be given a Return Merchandise Authorization (RMA) number.

To receive your refund, your return must be received at our shipping facility within 45 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the package.

Our shipping department is NOT allowed to accept any packages without an RMA number. You pay for return shipping.

Please send your package to 384 Green Leaf Dr, Grovetown, GA 30813

We will not accept or issue a refund for any packages marked "return to sender" or "refused" that do not include a valid RMA number. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card.

After the shipping department receives your return, it generally takes 5-7 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for the refund to be posted to your account, depending on your financial institution.

 

International Shipping

All orders shipped to countries other than the United States and Canada will be processed and shipped within 1 to 2 business days. Orders are shipped to Canada via USPS and should arrive within 7-14 business days from the day it is shipped. All other international orders are shipped via USPS and should arrive within 14-21 business days from the day it is shipped.

Should your order not arrive after 21 business days please check with your local post office to see if they are able to locate your shipment before contacting us. If your local post office is unable to locate the package we will contact the shipper and open up a claim to have them search for your shipment. This could take anywhere from 30 to 60 days and no guarantee is given that the shipment will be found. No refunds will be issued during the claim period. 

Due to various Customs policies, we cannot guarantee delivery for any orders outside of the United States, especially for orders of more than a 90 day supply of a specific product. If the customs office in your country does not deliver the shipment or returns your order to us – either because you did not have permission to import such supplements or because such supplements are banned or are undeliverable at the address provided, we will not be able to reship your order.

A refund will be issued as follows: We will take the total amount of your order and subtract your shipping charge. We will also subtract any other outside charges we may have incurred during shipping, such as quarantine fees, warehousing fees, and fulfillment fees if applicable. Additionally, any duties and customs fees that may be due upon delivery are the responsibility of the customer. Each country has different laws and regulations regarding the purchase of products from other countries. You are responsible for making sure that buying nutritional supplements from the United States is allowed.

Please accept our sincerest apologies for any inconvenience.

 



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